ABOUT US


WHO ARE WE

Marketing-Online is a BPO/Call center located in Rabat,Morocco.

We are a company founded in 2009, we serve clients in various geographical locations (France, Australia, Canada and United States)

We are highly motivated and professional team dedicated in offering the best services to our clients and reach optimal costumer satisfaction


HUMAN RESOURCE CAPACITY

Medium Size Company : 50 Employees

Main site of 200 meters squares and a capacity of 45 positions

An annex site of 130 m2 with a capacity of 25 positions

Un Site annexe de 130m²,capacité 25 positions

            WORKPLACE DESCRIPTION (PICTURES)




BPO SERVICES : WHAT DO WE OFFER ?

Client prospection
Building costumer loyalty
Polling
Satisfaction surveys
Managing orders
Telemarketing
Appointment booking
Reservations
Costumer service
Recovery services
Back office Upselling


TECHNICAL EXPERTISE


Morocco is ranked 62nd by THOLONS top 100 outsourcing destinations in 2016 Our company uses an internally developed software using the SIP technology (Session Initiation Protocol) called CLIKSIP Our software can handle Inbound and Outbound processes Our technical platform has server backups and routers directly linked to the main ISP provider in Morocco “Maroc Telecom” , with a local loop connected to “INWI” provider. We also have 2 telephone servers, a database, multiplexers and redundant servers (backups) All our calls are monitored and recorded


CLIKSIP : SOLUTIONS

Predictive Dialer technology

Automatic Call Distribution

Asterisk based technology


WHY PARTNER WITH US ?

Partnering with us guarantees you a high quality service to your clients Added value : pioneers and leaders in English speaking practices in our region (Accent-less English speakers) Optimization of your costs, with unequaled price/quality ratio Our Telesales operators are screened in a very competitive process Our vision to grow in conjunction with our partners